Friday, 17 February 2012

MKT501 Marketing Management Final 2010 Paper solved with ref

Question No: 1    ( M a r k s: 1 )    http://vuzs.net 
Critical path analysis is a part of which of the following? 
Implementation stage 
Marketing strategies 
Executive summary 
Financial summary 
Page 16:Implementation 
Personnel requirements, assigning responsibilities, give incentives, training on selling methods, financial requirements, management information systems requirements, month-by-month agenda, pert or critical path analysis,
Question No: 2    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is TRUE about a product? 
Every tangible thing the customer receives in an exchange 
The idea that the customer receives in an exchange 
The service that is rendered to a customer 
The physical object the customer receives in an exchange
(zh,vuzs,feb11)

Question No: 3    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is EXCLUDED from business analysis? 
Profit analysis 
Management analysis 
Cost analysis 
Sales forecast

Question No: 4    ( M a r k s: 1 )    http://vuzs.net 
Which of the following are the people who purchase new products almost as soon as the products reach the market? 
Innovators 
Late majority 
Early majority 
Late adopters 
Page no 33 of handouts 
An innovation refers to anything perceived by some one as new. It may have a long history of innovating product. But in true sense it’s an Innovation to the person, who sees it and it is he who spreads it through a social system.

Question No: 5    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is a name, term, sign, symbol, design, or a combination of these, that identifiestheproduct or service? 
Label 
Co-brand 
Brand 
Product

Question No: 6    ( M a r k s: 1 )    http://vuzs.net 
Which of following is an example of corporate brand? 
Rafhan foods 
Knorr 
National foods 
Mercedes

(vuzs,us,jan 2012)
Question No: 7    ( M a r k s: 1 )    - Please choose vuzs one 
Which of the following price is quoted to a potential buyer, usually in written form? 
Wholesale price  
Market price 
List price 
Retail price

Question No: 8    ( M a r k s: 1 )    http://vuzs.net 
Market price is also known as: 
List price 
Retail price 
Wholesaler price 
Page 43 :  The market price (also called effective price) is the amount actually paid.

Question No: 9    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is a relatively long commercial in the format of a TV program? 
TV commercial donut 
Infomercials 
Sponsorship 
Product placement 
Infomercials are long-format televisioncommercials, typically five minutes or longer. Infomercials are also known as paid programming

Question No: 10    ( M a r k s: 1 )    http://vuzs.net 
Identify the type of commercial for “Save wild life”. 
Traditional commercial 
Political commercial 
Public service commercial 
Local station commercial

Question No: 11    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is most profitable and requires seller to have most information about the customers? 
Second degree discrimination 
Indirect segmentation 
Direct segmentation 
Complete price discrimination 
Page 51: Complete price discrimination is most profitable, and requires the seller to have the most information about buyers. Indirect segmentation is least profitable, and requires the seller to have the least information about buyers

Question No: 12    ( M a r k s: 1 )    http://vuzs.net 
In analyzing and building up a product portfolio a company can use: 
Boston Consulting Group matrix 
Contribution Margin analysis 
General Electric model 
All of the given options 
Page 54: In building up a product portfolio a company can use various analytical techniques including 
•B.C.G. Boston Consulting Group-ANALYSIS 
•Contribution Margin Analysis 
•GE General Electric. Multi Factorol Analysis

Question No: 13    ( M a r k s: 1 )    http://vuzs.net 
Nido has advertised that get 5% extra milk for the same price. Identify the type of consumer sales promotion technique used by Nido. 
Cents-off deal 
Price deal 
Loyalty rewards program 
Price-pack deal 
Page 60: •Price-pack deal 
The packaging offers a consumer a certain percentage more of the product for the same price (for example, 25 percent extra).

Question No: 14    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is the type of distribution in which a company stocks the product in as many outlets as possible? 
Exclusive distribution 
Corporate distribution 
Intensive distribution 
Selective distribution 
Page 88:Intensive distribution- Where the majority of resellers stock the `product' (with convenience products, for example, and particularly the brand leaders in consumer goods markets) price competition may be evident.

Question No: 15    ( M a r k s: 1 )    http://vuzs.net 
Which of the following is the benefit of intensive distribution? 
It increases coverage only 
It increases sales only 
It increases coverage and price 
It increases coverage and sales

Question No: 16    ( M a r k s: 1 )    http://vuzs.net 
Outbound operations, including all fulfillment activities and transportation to customers are which type of supply chain management activities? 
Strategic level 
Tactical level 
Operational levelPage 91 
Functional level

Question No: 17    ( M a r k s: 1 )    http://vuzs.net 
Direct selling is best for which of the following? 
Furniture 
Refrigerator 
Car
Encyclopedia 
(zh,vuzs,feb11)

Question No: 18    ( M a r k s: 1 )    http://vuzs.net 
Telemarketing is an example of which of the following: 
Electronic sales 
Industrial selling 
Indirect selling 
Direct selling 
Page 72 :Indirect- human-mediated but with indirect contact • telemarketing or telesales

Question No: 19    ( M a r k s: 1 )    http://vuzs.net 
The physical aspects of the product are stimuli that the consumer receives from his or her environment. These are classified as ________ aspects. 
Significative 
Symbolic 
Social 
Perceptual 
Page 98:Significative- the 'real' (physical) aspects of the product or service (which the company make use of) 
Question No: 20    ( M a r k s: 1 )    http://vuzs.net 
Especially for which type of products the marketers should view packaging as a major strategic tool? 
Convenience products 
Consumer shopping products 
Industrial products 
Specialty products 
 Reference(us,vuzs, jan 2012)
Question No: 21    ( M a r k s: 1 )    http://vuzs.net 
Which of the following concepts is defined as the “responsiveness of the quantity demanded of a good or service to a change in its price”? 
Price elasticity 
Break-even pricing 
Demand curve 
Target cost 
Question No: 22    ( M a r k s: 1 )    http://vuzs.net 
Which one of the following models is created by “Chris Fill”? 
Major Community Facilities Program 
Medical Center for Federal Prisoners 
Minimum Cost Flow Problem 
Marketing Communications Planning Framework 
Page 57: The Marketing Communications Planning Framework (MCPF) is a model for the creation of an integrated marketing communications plan. Created by Chris Fill, 
Question No: 23    ( M a r k s: 1 )    http://vuzs.net 
Objectives are common in which of the following pair of group activities? 
Decision making-Influencing 
Influencing-Negotiation 
Decision making-Negotiation 
All of the given options 
Decision making-Negotiation 
The group decision and negotiation terms are used many times in the same context, essentially because group decision making involves discussion or negotiation to achieve a common decision. (us, vuzs,jan12)
Question No: 24    ( M a r k s: 1 )    http://vuzs.net 
In which of the following countries, arcades (a street of several different shops) were invented? 
France 
Italy 
Germany 
England 
Page 95:   In the nineteenth century, in France, arcades were invented, which were a street of several different shops, 
Question No: 25    ( M a r k s: 1 )    http://vuzs.net 
Which of the following shopping involves walking through a shopping district or mall with the purpose of looking at the displays in each retail store? 
Window shopping 
Online shopping 
Actual shopping 
Virtual shopping 
Question No: 26    ( M a r k s: 1 )    http://vuzs.net 
Which of the following statement reflects one of the concepts “Significative” i.e. a stimuli received by consumer from his or her environment? 
The 'real' (physical) aspects of the product or service (which the company make use of) 
The ideas or images attached by the supplier (for example by advertising) 
The ideas or images attached to the product or service by 'society' (for example, by reference groups) 
The ideas or images attached by the manufacturer 
Page 98:   Significative- the 'real' (physical) aspects of the product or service (which the company make use of) 
Question No: 27    ( M a r k s: 1 )    http://vuzs.net 
By keeping in the mind the SWOT analysis, identify ‘strength” from the following given options: 
Changing customer tastes 
Closing of geographic markets 
Tax increases 
Customer loyalty/relationship 
Question No: 28    ( M a r k s: 1 )    http://vuzs.net 
Which of the following options reflects “Weakness” of any organization? 
Unreliable product service 
Leading brand 
Changing customer tastes 
Technological skills 
Question No: 29    ( M a r k s: 1 )    http://vuzs.net 
In which of the following researches, researcher creates a quasi-artificial environment to control spurious factors and then manipulates at least one of the variables? 
Qualitative marketing research 
Quantitative marketing research 
Experimental techniquespage 109 
Observational techniques

Question No: 30    ( M a r k s: 1 )    http://vuzs.net 
If an NGO purchases furniture for its office, it is purchasing a(an): 
Consumer good 
Consumer service 
Industrial good 
Industrial service

Question No: 31    ( M a r k s: 1 )    http://vuzs.net 
Typically high priced and frequently used branded are: 
Impulse goods 
Convenient goods 
Shopping goods 
Speciality good

Question No: 32    ( M a r k s: 1 )    http://vuzs.net 
Pricing a product at 4.99 Rs rather than 5 Rs is an example of which of the following? 
Unit pricing 
Odd pricing 
Round down pricing 
One price policy 
Page 40:    In a study, the perceived value of all the numbers between 1 and 100 were studied, and 77 was shown to have the lowest perceived value relative to its actual value.

Question No: 33    ( M a r k s: 1 )    http://vuzs.net 
Many business executives argue that a more accurate explanation of actual pricing behavior is that within a given profit constraints, firms strive for: 
Profit maximization
Target return 
Sales maximization 
Market share


Question No: 34    ( M a r k s: 1 )    http://vuzs.net 
which statement would qualify as a definition of a cash discount? 
A 3 percent discount for buying the truckload 
A discount for performing some promotional activities 
Receiving a rebate for cash payment 
A discount for prompt return of invoice with payment

Question No: 35    ( M a r k s: 1 )    http://vuzs.net 
Management at XYZ Company is having difficulty in raising the introductory price on system components to cover its increased costs. To cover the increased costs the XYZ Company will use which of the following pricing policy in pricing these components? 
Odd-even 
Skimming 
Penetration 
Psychological 
(zh,feb11)

Question No: 36    ( M a r k s: 1 )    http://vuzs.net 
Costs that remain stable regardless of the level of production achieved are called: 
Fixed cost 
Variable cost 
Average total cost 
Marginal cost 
Question No: 37    ( M a r k s: 1 )    http://vuzs.net 
Which of the following offers cash to customers who purchases a specific product within a specified time period? 
Rebates 
Coupons
Contests 
Free travel 
(zubair,vuzs,feb11)

Question No: 38    ( M a r k s: 1 )    http://vuzs.net 
The stage in which the sales person relates the feature of its product to the needs of customer is: 
Demonstration 
Prospecting 
Presentation 
Close 
(zh,vuzs) 
Question No: 39    ( M a r k s: 1 )    http://vuzs.net 
The presentation which is given by the sales person should include: 
Discussing the product’s technical specification 
Mentioning the product weakness 
Criticizing the competitor’s product 
Pointing out the product’s strength and weaknesses
Question vu zs No: 40    ( M a r k s: 1 )    http://vuzs.net 
According to many sales management experts, the very essence of sales process is: 
Prospecting 
Presentation 
Approach
Close of sale 
(zubair,vuzs.feb11)
Question No: 41    ( M a r k s: 1 )    http://vuzs.net 
One factor that would cause the marketing channel to be longer is: 
The geographical concentration of consumers 
Product having low technical complexities 
The manufacturer desire to control the channel 
Large orders
Geographical dispersed customers need a longer distribution channel.
(zubair,vuzs)

Question No: 42    ( M a r k s: 1 )    http://vuzs.net 
Which of the following shows the type of distribution channel in whichmanufacturer designated only a few dealers in an area to carry its products? 
Selective distribution 
Intensive distribution 
Exclusive distribution 
None of the given options 
Page 88:Exclusive distribution- Only specially selected resellers (typically only one per geographical area) are allowed to sell the `product'.

Question No: 43    ( M a r k s: 1 )    http://vuzs.net 
Which of the following are wholesaling intermediaries who may or may not take possession but who never take the title? 
Merchant wholesaler 
Agent
Wholesalers 
None of the given options 

Question No: 44    ( M a r k s: 1 )    http://vuzs.net 
Due to the decline in the growth of planned shopping centers in recent years, new strategies are being pursued such as: 
A combination of shopping mall, amusement park, and hotel 
A combination of shopping mall and car parking facility 
Complimentary theater tickets for shopping centre customers
Live TV broadcast from the shopping centers 

Question No: 45    ( M a r k s: 1 )    - Please choose vuzs one 
According to Maslow's hierarchy of needs theory, which need will emerge when the physiological needs are met? 

Love 
Safety 
Status 
Being 
When the physiological needs are met, the need for safety will emerge. Safety and security rank above all 
other desires 
When the physiological needs are met, the need for safety will emerge. Safety and security rank above all other desires.

Question No: 46    ( M a r k s: 1 )    http://vuzs.net 
Which of the following statements concerning consumer behavior is true? 
It is a decision process and the act of purchasing 
It is impossible to predict due to variance in income level and culture 
It is a result of fixed activities performed by the consumers 
It is determined by the individual genetic characteristics 

Question No: 47    ( M a r k s: 1 )    http://vuzs.net 
Sales forecast plays a major role in: 
New product decisions 
Production technology 
Quality control 
Marketing research
(vuzs, us, jan12) 
Question No: 48    ( M a r k s: 1 )    http://vuzs.net 
Which of the following would be a topic for exploratory research? 
Accounting procedure and financial practices 
Publicity and public relations 
New product development 
Sales result and market coverage 
(vuzs, us, jan12)) 
Question No: 49    ( M a r k s: 3 ) 
You are going to purchase a personal computer; which channel of distribution you will use to purchase your computer. Explain it with logical reasoning. 

A. I will prefer to purchase to retailer, because it’s convenient rather than searching out the different companies for every part of PC. Its feel me easy to buy from one place. In some cases it’s not possible that to purchase single from manufacturer. 

Question No: 50    ( M a r k s: 3 ) 
In SWOT analysis “S” and “W” are considered as Strength and Weakness. Define these two concepts by taking example of each. 

A.  
  • ·Strengths are traits of the organization that are supportive for the success of the objective, e.g. size of company comparatively to other, cash flow, acuity of companies’ product & many more.


  • ·Weaknesses are characteristics of the organization that are injurious to the achievement of the objective, e.g. poor management, lack of employee talent etc


Question No: 51    ( M a r k s: 5 ) 
You as a technical consultant, on behalf of clients, have participated in negotiations. On which basis you will determine the success of negotiation and failure of negotiation at the end of negotiation session? 
A. Every negotiation needs planning. At the end of session if I able to satisfy the clients queries or I convince him to buy the product, it’s seems successful negotiation. In failure sessions, clients’ stills have some confusion in mind regarding the product/service or subject. 



Question No: 52    ( M a r k s: 5 ) 
A general model of the buyer decision process implies that customers pass through all stages in every purchase. Do you think that in more routine purchases, customers often skip some of the stages? Justify your answer with logical reasoning by taking an example of hamburger purchased by a student. 
A. Yes, purchaser often skips some stages in process. As in example of hamburger purchased by student there is so may factor which enforce him for quick decision and skip some steps.
Some students are in hurry they don’t have proper knowledge about the restaurant and just buy it which is economical for them.
Some students are in hurry they don’t have proper knowledge about the restaurant and just buy it which is economical for them.
Some time student purchase the cheapest burger no matter how it taste or healthy or not.
Some time students are addict to certain brands, so they don’t look at other alternatives and just buy their favorite one. Etc. 


Question No: 53    ( M a r k s: 5 ) 
There are different activities which are performed in the supply chain management process in order to get satisfaction level of the customers. In your view what type of tactical activities are performed in the supply chain management process? 

  1. .    Following are some activities to be performed:
  1. Source contracts and other purchasing decisions.
  1. Production decisions, locations, scheduling, and planning process.
  1. inventory decisions, including quantity, location, and quality of inventory.
  1. Transportation strategy, including, routes, and contracting.
  1. Benchmarking of all operations against competitors and implementation of best practices throughout the enterprise.

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